Shopify Inbox

Shopify Inbox should be connected to the major sales channels of Email, SMS, WhatsApp.

This app isn't designed correctly because it should be integrated with the channels that Shopify Messaging is using.

Ideally when you send a promotion, you can just allow customers to message you back and convert them directly in chat.

The PMs here should look at how ManyChat works and build a more streamlined integration between Shopify Messaging and Inbox.

This should also integrate with other sales channels like FB Messenger or IG DMs.

There should be automation features where you can send leads to the cart directly from a DM.

If the customer sent a message without leaving an email or a phone number, we cannot follow up with the customer once he/she went offline. For this reason alone, I stopped using inbox.

The problem above is solved on 26 Aug 2026. We are back on shopify inbox again.

Just one thing, when the customer went offline, and received an email to view the converstaion, if the customer is using another device and click on view the converstation, he/she will not be able to see any previous messages. Not a big issue.

Overall, Shopify Inbox works pretty well and I’m happy with it. The main issue is the z-index/layering of the chat activation button.

The chat button often overlaps or covers other important elements on the storefront, such as the cart drawer, Quick Add buttons, and email pop-up windows. It would be great if Shopify could provide better control over the chat button’s z-index or update its default layering behavior so it doesn’t interfere with other storefront elements.

Everything else is pretty good — this is just a small but quite annoying UI issue that I hope can be improved in a future update.